Analytics4WiFi Support
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FAQs

A list of frequently asked questions. We update this often.
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  • client

  • Why do some reports not add up?

    Question: Why do the numbers not add up when two individual reports are run for two days in a row...
  • Data Retention Policy

    Q: How long is data stored in the Analytics4WiFi platform? As of December 4th, 2019 – the data is stored...
  • Deleting Nodes from the Dashboard

    The Analytics4WiFi platform is based on a per AP license model. If you would like to no longer be charged...
  • Dashboard Session Timeout

    The Analytics4WiFi Dashboard will experience a session timeout after 30 minutes of inactivity. Please make sure you save your work...
  • Can you block specific devices from the paltform?

    No.  The Analytics 4 WiFi platform was designed to capture raw data from nodes and would have no way to...
  • How Do I Move an AP on my Heatmap?

    Use the steps below to move an AP on a heatmap. Login to AN4W dashboard. Click on Network -> Hotspot...
  • Glossary of Terms

    Macs Seen: Aggregates unique MAC Addresses from any node by day. How does this happen? Nodes with presence analytics capabilities collect...
  • Onboarding a New Client

    To on-board a new client, please follow these following four easy steps. Add a New Client Add a New User...
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Knowledge Base Categories

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  • Cisco Meraki
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  • Aerohive
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Additional Support Resources

Marketing4WiFi- Client Documentation
Marketing4WiFi Platform
Ads4WiFi Platform
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