Why do some reports not add up?
Question: Why do the numbers not add up when two individual reports are run for two days in a row...
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FAQs
A list of frequently asked questions. We update this often.
Data Retention Policy
Q: How long is data stored in the Analytics4WiFi platform? As of December 4th, 2019 – the data is stored...Deleting Nodes from the Dashboard
The Analytics4WiFi platform is based on a per AP license model. If you would like to no longer be charged...Dashboard Session Timeout
The Analytics4WiFi Dashboard will experience a session timeout after 30 minutes of inactivity. Please make sure you save your work...Can you block specific devices from the paltform?
No. The Analytics 4 WiFi platform was designed to capture raw data from nodes and would have no way to...How Do I Move an AP on my Heatmap?
Use the steps below to move an AP on a heatmap. Login to AN4W dashboard. Click on Network -> Hotspot...Glossary of Terms
Macs Seen: Aggregates unique MAC Addresses from any node by day. How does this happen? Nodes with presence analytics capabilities collect...Onboarding a New Client
To on-board a new client, please follow these following four easy steps. Add a New Client Add a New User...
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